The public WhatsApp support number is not connected yet.Add WHATSAPP_SUPPORT_NUMBER to dashboard/.env.local, rebuild, and restart the dashboard. Use international digits only; this public number is not an API token.

Touchpoint 03 · Business support

Help that meets you
inside WhatsApp.

Get CommunityPilot setup, account, billing, and service help in a focused WhatsApp Business flow—with explicit alert consent and a direct path to a human specialist.

Open WhatsApp support See how it works ↓

Opt-in alerts only Human escalation No general-purpose AI

CommunityPilot Support BUSINESS CHANNEL

Customer

Hi, I need help with my CommunityPilot account.

CommunityPilot SUPPORT

I can help with SETUP, BILLING, STATUS, ALERTS, PRIVACY, or a HUMAN support ticket. Never send passwords or private keys.

Human handoffREADY

Service alertsOPT-IN

Support scopeLIMITED

GUIDED SETUP✦ACCOUNT SUPPORT✦OPT-IN SERVICE ALERTS✦HUMAN HANDOFF✦

01 WhatsApp-native support

Focused help.
Clear boundaries.

WhatsApp is the business-support touchpoint. Telegram and Discord remain the full community-intelligence connections.

Guided connection help

Get focused Telegram and Discord setup checks without sharing bot tokens, login codes, or private credentials.

Account and billing guidance

Reach the correct dashboard path and learn what non-sensitive details to keep ready for a payment investigation.

Opt-in service alerts

Reply ALERTS to receive approved account or service-update templates, and reply STOP whenever you want to opt out.

Human support handoff

Reply HUMAN to create a private reference and alert the CommunityPilot support team without repeating your issue elsewhere.

Safety-first boundaries

The support flow refuses unrelated prompts and never asks for passwords, private keys, seed phrases, or complete payment details.

Minimal support records

Only message deduplication, alert consent, and human support ticket data are retained for the configured support period.

02 Four-step support flow

From question to help
without the guesswork.

Every conversation begins with the customer. Proactive service notices are sent only after explicit opt-in and use approved WhatsApp templates.

Important boundaryOwner Copilot, trained community answers, and group moderation continue on Telegram and Discord—not inside this WhatsApp support channel.

1
Open the support chat
Use the button on this page to open the verified CommunityPilot WhatsApp Business conversation.
2
Send Hi
Your message opens the customer-service window and returns the scoped support menu.
3
Choose one topic
Reply SETUP, BILLING, STATUS, ALERTS, PRIVACY, or HUMAN to reach the correct flow.
4
Escalate safely
Reply HUMAN when private account access or a staff investigation is required.

Help that meets youinside WhatsApp.

Focused help.Clear boundaries.